Sales Policy

Effective Date: January 2, 2025

At Nova Monitor Tech, we strive to provide our customers with the highest quality products, exceptional service, and a smooth shopping experience. By purchasing from novamonitortech.net, you agree to the terms outlined in this Sales Policy, which governs your use of our website, products, and services.

1. Product Availability

  • Stock Levels: We make every effort to keep our product listings up to date. However, products may go out of stock unexpectedly. In such cases, we will inform you of the delay or cancelation and offer a refund or alternative product options.
  • Product Descriptions: We make every effort to ensure the accuracy of product descriptions, pricing, and images. However, errors may occasionally occur. If you purchase an item that is incorrectly described or priced, we will notify you immediately and give you the option to cancel your order or choose another product.

2. Ordering Process

  • Account Creation: While you may place an order as a guest, we encourage creating an account for a smoother checkout process and order tracking.
  • Order Confirmation: Once you place an order, you will receive an email confirmation with details of your purchase. This confirmation does not indicate that your order has been accepted. We reserve the right to cancel an order for any reason, including but not limited to product availability, payment issues, or suspected fraud.
  • Payment: We accept various payment methods, including credit cards, PayPal, and other secure payment gateways. All payments are processed in accordance with applicable security protocols.

3. Pricing

  • Pricing Errors: If there is a pricing error on the website, we reserve the right to correct it and either cancel the order or offer you the product at the corrected price.
  • Promotions and Discounts: Any discounts, special offers, or promotions must be used during checkout and cannot be applied retroactively. We reserve the right to change or discontinue promotions at any time without prior notice.

4. Shipping and Delivery

  • Shipping Fees: Shipping costs are calculated at checkout based on the delivery address and the size/weight of the items being purchased. We offer various shipping options to accommodate customer needs.
  • Shipping Methods: We use trusted carriers (e.g., UPS, FedEx) to ship orders. Estimated delivery times will be provided at checkout, but delays may occur due to factors outside of our control.
  • International Shipping: We offer international shipping for certain products. Additional customs duties, taxes, and shipping fees may apply depending on your location.
  • Tracking: You will receive a tracking number for your order once it has been shipped, allowing you to track the status of your package.

5. Order Cancellations and Modifications

  • Before Shipping: If you wish to cancel or modify your order before it is shipped, please contact us as soon as possible. We will do our best to accommodate your request.
  • After Shipping: Once your order has been shipped, it cannot be canceled. However, you may initiate a return or exchange following our Refund and Returns Policy.

6. Returns and Exchanges

  • Return Policy: We accept returns within 30 days of receipt. Items must be in their original condition and packaging. Certain products, such as personalized or digital goods, may not be eligible for return.
  • Exchanges: If you wish to exchange a product, please contact our customer service team. We will assist you in exchanging the item, subject to availability.
  • Refunds: Refunds will be issued to the original payment method after we receive and inspect the returned item.

7. Warranty and Support

  • Product Warranty: Many products sold on our website come with a manufacturer’s warranty. Warranty details, including coverage and claims procedures, are included with your product.
  • Customer Support: If you encounter any issues with your product, please contact our customer service team at info@novamonitortech.net. We are committed to resolving issues promptly.

8. Limitation of Liability

We are not liable for any damages, losses, or costs that arise from the use of our products, including direct, indirect, or consequential damages. Our liability is limited to the amount paid for the products purchased.

9. Customer Responsibilities

  • Accurate Information: You are responsible for providing accurate information, including shipping details and payment methods, when placing an order.
  • Product Use: You must follow the manufacturer’s guidelines and instructions when using any products purchased from our website.

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

For any questions or concerns regarding this Sales Policy, please contact us:

Nova Monitor Tech
Street: 7669 Bull Run Rd, Vinton, Ohio (OH)
Phone: (740) 388-8158
Email: info@novamonitortech.net
Website: novamonitortech.net