Refund and Returns Policy

Effective Date: January 2, 2025

At Nova Monitor Tech, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Refund and Returns Policy outlines how we handle returns, refunds, and exchanges.

1. Return Eligibility

We offer a 30-day return window for most products purchased on novamonitortech.net. To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition, unused, and undamaged.
  • The product must be returned in its original packaging, with all accessories and documentation included.
  • The return request must be initiated within 30 days from the date of delivery.

Some items may be non-returnable due to their nature, such as:

  • Customized or personalized products
  • Downloadable software or digital content
  • Opened or used items that cannot be resold for health or safety reasons (e.g., opened electronics).

If you are unsure about the eligibility of a product for return, please contact our customer support team before initiating the return process.

2. How to Return a Product

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@novamonitortech.net or call (740) 388-8158. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Ship the Product: Once you receive the RA number, securely package the item(s) and ship it back to us using a traceable shipping method. You are responsible for the return shipping costs unless the item was defective or damaged upon arrival.
  4. Processing the Return: After we receive the returned product, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process the refund or exchange.

3. Refunds

Once your return is approved, we will issue a refund to your original payment method. Please note that:

  • Processing Time: Refunds may take 5–10 business days to be processed after we receive and inspect your returned item.
  • Shipping Fees: Shipping fees are non-refundable, unless the return is due to an error on our part or a defective product.
  • Payment Method: The refund will be issued to the same payment method you used at checkout (e.g., credit card, PayPal). If we are unable to process the refund to your original payment method, we will contact you to arrange an alternative.

4. Exchanges

If you wish to exchange an item for a different product, please contact our customer support team. In some cases, an exchange may be possible if the requested item is in stock. If the exchange involves a price difference, we will process the necessary payment or refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@novamonitortech.net. We will provide instructions on how to return the item, and we will either offer a replacement or issue a refund.

Please keep the original packaging and take photos of the damaged item to help us assess the situation quickly.

6. Order Cancellations

Orders may be canceled if they have not yet been shipped. If you wish to cancel your order, please contact us immediately. Once an order has been shipped, it cannot be canceled, but you may return the item following the procedures outlined above.

7. Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or custom-made products
  • Opened or used products that cannot be resold
  • Digital downloads, software, or electronic goods (unless defective)

8. Customer Support

If you have any questions regarding our Refund and Returns Policy or need assistance with a return or exchange, please do not hesitate to contact us. We are here to help!

Contact Information:
Nova Monitor Tech
Street: 7669 Bull Run Rd, Vinton, Ohio (OH)
Phone number: (740) 388-8158
Email: info@novamonitortech.net
Website: novamonitortech.net